Privacy policy

Frame the Fairway (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we handle personal information when you use our website and services.

Information we collect

We collect information that you provide directly to us when you:

• Create an account or place an order
• Subscribe to our newsletter or waitlist
• Contact our support team
• Use our design editor to create artwork

This may include your name, email address, shipping address, payment information, and any design preferences or personalisation details you provide. We also automatically collect certain technical information such as your IP address, browser type, device information, and pages visited.

How we use your data

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and support requests
• Send marketing communications (only with your consent)
• Improve our website, products, and services
• Prevent fraud and ensure security

Data sharing

We do not sell your personal data. We share information only with trusted third parties who help us operate our business:

• Payment processors (Shopify/Stripe) to securely handle transactions
• Print fulfilment partners (Prodigi) to produce and ship your artwork
• Hosting and infrastructure (Vercel, Supabase) to run our platform
• Mapping services (Mapbox) to render course imagery
• Analytics to understand how our site is used (anonymised where possible)

All third parties are contractually bound to protect your data and use it only for the purposes we specify.

Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how you use our site. Essential cookies are required for the site to function. Analytics and marketing cookies are only set with your consent.

You can manage your cookie preferences at any time on our cookie settings page or through your browser settings.

Data retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order records are kept for a minimum of 7 years for tax and accounting purposes. Marketing subscribers can unsubscribe at any time, and we will delete your data upon request.

Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@framethefairway.com.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at privacy@framethefairway.com or through our support page.